Physical / Boxed Games Customer Support

If you’ve purchased a physical copy of the game and it is faulty, please return it to the retailer you bought it from.

If your order has not arrived or is delayed, please contact the retailer you purchased from. They will be able to provide tracking information and assist further.

If your product arrives damaged, please contact the retailer you purchased from to arrange a return, replacement, or refund in line with their policy.

If you are experiencing issues with a DLC code included with your game, please contact us at Sales@fireshinegames.co.uk and our team will assist you.

Please refer to the information on the game’s packaging, which will indicate the supported console(s).

 If your question is not answered above or the retailer is unable to assist, please contact us at Sales@fireshinegames.co.uk

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